Placeholder
We just wanted to say thank you for all your help & hard work!
We would have been lost in this whole process without you.
We were recommended from friends to see Fei Chan to discuss buying investment property. He was very polite, friendly, sincere and honest. But most importantly, he has made it clearer for us on how to build our property portfolio for a better future. For that, I too highly recommend his service to others.
Myself and my partner Patrick are currently in the final stages of the settlement of our first home and as you can imagine it can be a very stressful and difficult time for any new potential home owner. Add to the fact that we are only in our early 20’s, both working full time jobs and both studying full time as well as trying to save to be financially ready to own our own home.
When we were financially ready to go ahead with the first loan process (through a bank, independently) we were absolutely disheartened as we were knocked back and told that we could not get a home loan. As you could imagine two young people scrapping every cent together for a year and to be told no made us feel as if all the hard work we had strived for was for nothing. I then approached my dad asking him what we should do next. He took me to a lady that he had dealt with when he brought his house through commonwealth that had now opened an Astute office.
When Billie welcomed us warmly into her store it felt as if all the stress, worry and confusion were lifted off our shoulders as she went through all the different options that she would try for us in successfully getting a loan for our first house. She really did connect with us through her friendly personality and strived to do the very best for us (not many companies are like that these days). Even after that first initial meeting and the ones that followed she was so caring and supporting throughout the whole process. I don’t think we would have been capable of going through with getting a house loan without Billie helping us. With every silly little question (there were a lot of them) Billie would always respond straight away and would always make us feel that we were a priority to her and in the world we live in, that isn’t always the case. Billie was also always happy to help us out if we were unsure of anything else during the long process and would always say to us to just give her a ring if there was anything else we needed. As clients of Billies we just wanted to pass on to you how much gratitude we have for the support and care she has given us. We are more than impressed with Billie and hope she receives this feedback and that she continues to do the amazing job she already does. From the bottom of our hearts Billie we thank you so much for the continued support. As well as your lovely other staff that have been fantastic to deal with – Seto, Phoebe & Becky!
Thank you for having such a hardworking, fun loving team John. We really appreciated all that you have done, Thank you
Gus was incredibly helpful and went above and beyond his job requirements. My partner and I were blown away with the high level of customer service and extra assistance he gave us throughout the process making the purchase of our first home a lot less stressful. Gus was prompt, professional yet down to earth and always contactable. Dan and I have already recommended his services to friends and can’t speak highly enough of Gus.
We have been using John since we bought our first house in 2008 and taken sound advice from him in all our finance dealing ever since; which has included, opening a business, building our second house and now purchasing an investment property. We trust the advice given to us and not understanding the finance world hugely rely on the knowledge given to us in making decisions. We thank Verena very much with her patience throughout each deal and her simple way of explaining the overwhelming fluff that the banks put on paper. Johns stickmen and drawings helped us immensely 🙂 We really feel like we have actually made some good friends when dealing with Astute.
I had no understanding of how the insurance side of Astute worked. After my first visit with Peta I was blown away with how she explained everything to me. And what I didn’t understand she was happy to take the extra time to explain them again. I felt she was very thorough and when I left I was able to think about what suited my needs to make a decision on how I wanted to proceed. Thanks Peta for advice.
My husband and I went to Astute today, firstly met with Shae at the front reception and had a chat with her. It was lovely to chat with such a friendly happy lady who made us feel welcome.
We went upstairs and met with John Watts for some financial advice. We have known John Watts for over 10 years now, and truly admire his honesty and ‘no beating around the bush business eiquette’. We would highly recommend anyone requiring financial advice and/or a financial bank loan to not look any further than that of the ASTUTE team. 🙂 Thanks Astute….
